How to Report Outages
- Outage/Bill Payment Line: (855) 293-1804
- Mobile App: Available to download for free in the Apple App Store or Google Play
- Online Account Portal
Please note: Our social media accounts, customer service e-mail and online request forms are managed during business hours by our Member Services Team and are not linked to our outage system. Please report all outages via Outage/Bill Payment Line, Mobile App or Online Portal.
If you are experiencing an emergency, and you could be in danger, please call 911. We will respond to social media messages, emails and form requests in the order they were received during normal business hours, which is Monday-Friday 8 AM – 5 PM. Thank you!

Report
Report to Colquitt EMC any potential power line hazards including:
- Fallen power lines
- Remember always stay away from an electric line on the ground and never touch a person or object in contact with a power line. Call Colquitt EMC immediately.
- Sagging power lines
- Broken or leaning power poles
- Trees growing into the lines
- Broken insulators
- Sparks coming from a mainline or transformer
- Grass fires burning near utility poles
- Damaged or unlocked pad-mount transformers (green boxes marked “Caution: High Voltage”)

Generators
Follow these tips if you plan to purchase a power generator:
- An improperly installed generator has the potential to kill our utility workers and your family, neighbors, livestock, or pets
- Consult a licensed electrical contractor before installing or operating a generator
- Ensure proper ventilation and airflow around the generator
- Never run an electric generator inside a building, especially to an attached dwelling
- Never remove or tamper with safety devices; they are there to protect you and your property
- Never attempt to repair an electric generator; only qualified servicemen should perform repairs

Educate
Use electricity safely.
- Consider any electrical line dangerous
- Keep all objects (kites, ladders, antennas, etc.) away from power lines.
- Don’t use electrical appliances, like radios and hair dryers near water
- Don’t plug too many things into one outlet
- Don’t use light bulbs that exceed fixtures' maximum wattage

Call 811
Know what’s BELOW. CALL before you dig.
For a project big or small, call 811 before:
- Starting a home improvement job
- Planting a tree
- Installing a fence or deck